Privacy Policy

REFUND POLICY

cbDNA offer a 28 day refund policy for unused products. Please contact us by email within 28 days of purchase. Strictly no refunds will be made to products that have been opened or used.

If the product is defective or damaged there is a full warranty period of 2 years.

CURRENCIES

All products are priced in Great British Pounds (sterling).

BILLING INFORMATION

Payment must be received from the customer before any goods are dispatched.

cbDNA reserves the right to select and modify acceptable payment methods.

cbDNA reserves the right to refuse or cancel any order or service at our discretion.

The customer agrees to ensure that all account information is up to date and relevant. cbDNA is not responsible for delays or additional costs caused by inaccurate information.

In the event that the Customer’s order or service is cancelled, limited or halted, cbDNA will endeavor within reasonable limits to contact the Customer to explain the situation.

CONDITION OF USE

Products sold by cbDNA may cause sedation or stimulation. Do not drive or operate dangerous machinery if you feel tired after taking these products.

Products sold by cbDNA may conflict with your prescription medications. cbDNA does not recommend combining our CBD products with prescription medications until you are sure there will be no conflict.
The suggested usage refers to adults only.

SECURITY

cbDNA uses SSL (Secure Sockets Layer) on all pages – this is to protect your personal details, including your physical address and email address.

DELIVERY POLICY

UK
– First class orders: Expected delivery time is 1-3 days.
– Second class orders: Expected delivery time is 2-4 days.
– Second class orders free over £40.
– Special delivery all orders over £70.

cbDNA does not take responsibility for delivery times. We post all items promptly but local couriers determine delivery time.

PRODUCTS & SERVICES

cbDNA reserves the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.

cbDNA cannot be held accountable for any variation in the color, smell or flavor of our products. CBD Oil is a natural product, and is therefore subject to natural variations.

We reserve the right, but are not obligated, to restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.

PRICING

All prices found on the cbDNA website will be clearly stated.

All prices and information present on the cbDNA website, and any literature derived from it, has been compiled with the greatest of care.

However, cbDNA does not guarantee all information is accurate or current.

No information supplied by cbDNA should be taken as advice or medical knowledge, it is for general purpose only. Any decision made based solely on the information on this website is done at your own risk. Further, our products are not sold to cure or assist any medical condition.

cbDNA reserves the right to modify prices without a period of notice.

WHOLESALE

cbDNA ensure all re-sellers meet our standards of sale. We have a stringent criteria for re-sale of our products which must be abided by. All Wholesale applicants must complete our re-seller pack and sign contracts prior to any exchange of products or use of the cbDNA name/brand. To request more information upon the re-sale of cbDNA products, please email us directly.

PRIVACY POLICY

This privacy policy describes how cbDNA uses and protects any information that you give us. We are committed to ensuring that your privacy is protected. If you provide us with personal information through our website, you can be assured that it will only be used in accordance with this privacy statement.

WEBSITE VISITORS

Like most website operators, cbDNA collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

cbDNA purpose in collecting non-personally identifying information is to better understand how cbDNA visitors use its website. From time to time, cbDNA may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

cbDNA also collects potentially personally-identifying information like Internet Protocol (IP) addresses. cbDNA does not use IP addresses to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

GATHERING OF PERSONALLY-IDENTIFYING INFORMATION

Certain visitors to cbDNA choose to interact with cbDNA in ways that require cbDNA to gather personally-identifying information. The amount and type of information that cbDNA gathers depends on the nature of the interaction. For example, we may ask via contact forms for the user to provide their name and email address so we can respond to their enquiry formally.

In every case, cbDNA collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with cbDNA. Our website does not disclose personally-identifying information other than in response to user request.

All of the information that is collected on cbDNA will be handled in accordance with GDPR legislation.

PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION

cbDNA discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on cbDNA behalf or to provide services available at cbDNA, and (ii) that have agreed not to disclose it to others.

cbDNA will not rent or sell potentially personally-identifying and personally-identifying information to anyone. cbDNA discloses potentially personally-identifying and personally-identifying information only when required to do so by law, if you give permission to have your information shared, or when cbDNA believes in good faith that disclosure is reasonably necessary to protect the property or rights of cbDNA, third parties, or the public at large.

If you are a registered user of our website and have supplied your email address, cbDNA may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with cbDNA. We primarily use our website and social media to communicate this type of information, so we expect to keep this type of email to a minimum.

cbDNA takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

USE OF PERSONAL INFORMATION

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

We would like to send you email marketing communication which may be of interest to you from time to time. If you have consented to marketing, you may opt out later.

You have a right at any time to stop us from contacting you for marketing purposes.

Legal grounds for processing personal information
We rely on one or more of the following processing conditions:
– our legitimate interests in the effective delivery of information and services to you;
– explicit consent that you have given;
– legal obligations.

ACCESS TO DATA

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all your personal information, please follow the instructions at the end of this policy.

cbDNA user accounts can be edited by following these steps:
1) Visit https://www.cbdna.co.uk/my-account/, and then enter your username and password.
2) Details can be edited via this account section.

RETENTION OF PERSONAL INFORMATION

We will retain your personal information on our systems only for as long as we need to. We keep contact information (such as mailing list information) until a user requests that we delete that information from our live systems. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honor your request.

cbDNA will not delete personal data from logs or records necessary to cbDNA operations.

RIGHTS IN RELATION TO YOUR INFORMATION

You may have certain rights under data protection law in relation to the personal information we hold about you. In particular, you may have a right to:
– request a copy of personal information we hold about you;
– ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;
– ask that we delete personal information that we hold about you from live systems, or restrict the way in which we use such personal information (for information on deletion from archives, see the “Retention of personal information” section);
– object to our processing of your personal information;
– and/or withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).

If you would like to exercise these rights or understand if these rights apply to you, please follow the instructions at the end of this Privacy statement.

THIRD PARTY LINKS

Our website may contain links to other websites provided by third parties not under our control. When following a link and providing information to a 3rd-party website, please be aware that we are not responsible for the data provided to that third party. This privacy policy only applies to the websites listed at the beginning of this document, so when you visit other websites, even when you click on a link posted on our website, you should read their own privacy policies.

AGGREGATED STATISTICS

cbDNA may collect statistics about the behavior of visitors to its websites. However, cbDNA does not disclose personally-identifying information other than as described in this policy.

HOW DO WE PROTECT VISITOR INFORMATION?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

DO WE USE ‘COOKIES’?

Like nearly all websites online we use cookies. Cookies are tiny text files which are stored on your computer. Cookies are useful for remembering whether you’ve visited the site before and so remembers your log in details, or your name and address from a previous order.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, cbDNA may change its Privacy Policy from time to time, and at cbDNA sole discretion. cbDNA encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this cbDNA will constitute your acceptance of such change.

CONTACT

Please contact us if you have any questions about our privacy policy or information we hold about you by emailing info@cbdna.co.uk

LEGAL CONSIDERATIONS

cbDNA abides by UK and EU law. Council Regulation (EC) 1672/2000 states that cannabis sativa plants containing 0.2% tetrahydrocannabinol or less can be approved for cultivation as hemp.

For more on the legality of hemp visit here.

COMPANY INFORMATION – POSTAL | CORRESPONDENCE ADDRESS (mail and letter items only)

cbDNA Ltd
Company Number: 11881581
The Charles Burrell Centre,
Staniforth Road,
Thetford,
Norfolk,
IP24 3LH